To be treated with respect, consideration, and dignity.
To privacy and security.
To request information about his/her care and to know risks, benefits, and alternatives, except in an emergency or to refuse treatment to the extent permitted by law.
To have access to an interpreter if needed.
To receive care in a safe environment free from all forms of abuse, neglect, or mistreatment.
To know the names of physicians, nurses, and all other health care team members directing and/or providing his/her care as well as their credentials.
To confidentiality of his/her medical records and to approve or refuse their release except when required by law.
To understand the fees for services and payment policies.
To agree or refuse to participate in research, marketing, or educational projects.
To understand provisions for after-hours and emergency care.
To receive information regarding methods for voicing grievances regarding treatment or providing feedback to the organization
To request another healthcare provider
Each patient is responsible for:
Providing complete and accurate information about his/her health history, including present condition, past illnesses, allergies, medications, vitamins, herbal products, hospital stays and any other matters that pertain to his/her health, including perceived safety risks.
Asking questions when information or instructions are not understood.
Following the treatment plan prescribed by his/her provider
The consequences and outcomes if the treatment plan is not followed or if care is refused
Treating all healthcare professionals, visitors, and other patients with courtesy and respect
Providing complete and accurate health insurance information, paying bills in a timely manner, and accepting personal financial responsibility for any charges not covered by his/her insurance
Keeping appointments or calling the healthcare provider when unable to do so
Providing a responsible adult to transport him/her home from the facility and remain with him/her for 24 hours, if required by his/her provider